Job Title:
Technical Program Manager
Description:

About Digit88

Digit88 is a niche product engineering consulting company based out of Bangalore with experience of building offshore development centers for US startups and MNCs over the last 6+ years. The founding team has 50+ years of product engineering and services experience out of India, China and the US.

The Opportunity:

Digit88 manages and is expanding the dedicated offshore product development team for its US (Bay Area, NYC) based NLP/Chatbot platform development partner, that is building a next-generation AI/NLP/Chatbots based customer engagement platform. The candidate would be joining an existing team of 20+ engineers and help in program managing a product or multiple product development streams for our client, assume offshore delivery responsibility product delivery in the highly scalable and available messaging platform that connects the conversational AI platform to human agents.

Job Profile:

  • Lead the overall offshore delivery setup and execution for the assigned software services projects/ program work streams in order to realize defined business outcomes with mid-sized, globally distributed teams
  • Partner with onsite program management team, leads, other delivery leads, other internal/ external stakeholders to drive effective adoption of best practices, deployment of processes, methodologies and tools, execution of ceremonies and to drive continuous improvement on delivery engagements
  • Define project scope and leads the development, documentation and implementation of large-scale projects and change initiatives in line with organizational policies and strategies, define and maintain realistic project plans and monitoring progress against agreed quality and performance criteria
  • Manage relationships & status reporting within the organization, with clients & applicable third parties
  • Manage internal and external dependencies for the project or program
  • Expertise with various Agile Methodologies and tools; ensure adoption in a consistent manner
  • Responsible for the team to follow processes, establish and actively facilitate the cadence of all scrum ceremonies, and remove team impediments or escalate as per defined SLAs
  • Ability to partner with product owner and manage backlog - backlog prioritization, backlog grooming, ready groomed stories for next 3 iterations
  • Responsible for Definition of Done, Definition of Ready, Sprint Dashboard, Burn down Charts, QA/Development Metrics (Quality/Technical Debt; Cycle Time/Lead Time), Story Quality Metrics, Escalation Plan, Sprint Start and Closure activities, Team working Agreement, push for Automation, Story Estimation techniques (like planning poker) etc.
  • Ability to manage and increase team velocity, measure efficiency at team and individual level
  • Articulate the overall project risk and risk mitigation plan and make it transparent to the relevant stakeholders
  • Good to have functional understanding of project and business value being delivered
  • Keeps scrum artifacts updated and visible
  • Knowledge of engineering best practices (XP, Refactoring, Clean code patterns, CI/CD – DevOps, TDD/BDD/DDD, Trunk based development)

To be successful in this role, you should possess:

  • Bachelor's degree in Engineering, IT, Science, or other Technical qualification
  • Over 3 years of experience as the project/program manager for full lifecycle delivery of mid-sized software services projects or programs with globally distributed teams
  • Strong “hands on” project management experience from inception to closure phases
  • Experience with 2 or more engagements as a lead (scrum master, product owner, Kanban lead, etc.) on delivery or consulting projects/ programs based on Scrum/Kanban framework
  • Experience of delivering one or more fixed time, fixed price or SLA based managed services engagements
  •  Over 2 years of lead experience in a direct client facing role (preferably in the US or UK) as part of a consulting/ services organization
  • Experience of working within complex, matrixed multi-location teams
  • Experience creating, executing and amending project plans for large, complex projects
  • Knowledge of 2 or more effort and cost estimation methodologies/ frameworks
  • Direct people management responsibilities for 5 or more people (including track leads/other leads) and indirect responsibility/ span of 15 or more people as part of a cross functional team comprising of business analysts, Creative designers, developers, testers and other support functions
  • Strong commercial acumen i.e., understanding of pricing models, delivery P&L, budgeting, etc. Basic level understanding of contracts.

Additional Project/Soft Skills:

  • Should be able to work independently with India & US based team members.
  •  Strong verbal and written communication with ability to articulate problems and solutions over phone and emails.
  • Strong sense of urgency, with a passion for accuracy and timeliness.
  • Ability to work calmly in high pressure situations and manage multiple
    projects/tasks.
  • Ability to work independently and possess superior skills in issue resolution.
  • Should have the passion to learn and implement, analyse and troubleshoot issues

Apply now

Thank you for submitting your application. We will contact you shortly!

Job Location
Bengaluru, India
Employment Type
Full-time
Experience

8-12 years

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